Help Docs

Click Sign In in the top navigation, then select Create Account. Enter your name, email, and a password. You'll receive a confirmation email — click the link to activate your account. Once confirmed, you can browse, buy, and set up your seller profile.

You can view the list of available listings in the marketplace without an account, but you'll need to sign in to view individual listing details. An account is also required to add items to your cart, place orders, or create listings as a seller.

After logging in, go to Account Settings. Under the Company section, you can add your business name, address, and contact information. A company profile is optional but recommended for sellers as it builds buyer trust.

On the login page, click Forgot Password. Enter your email address and we'll send you a reset link. The link expires after 24 hours.

Use the search bar at the top of the marketplace to search by keyword, location, and radius. For more options, expand Advanced Search to filter by dimensions, box style, wall type, flute, or grade. You can sort results by price, quantity, minimum order, distance, or newest listings.

The FSD is a detailed technical disclosure form that sellers must complete and submit for review before their listing can be purchased. It covers shipping dimensions and weight, local delivery pricing options, detailed box specifications (blank dimensions, liner and corrugation details, print colors, features like vent holes or die-cut slots), bundle and stacking details, and any additional notes. You can view the FSD on any listing page before adding to cart.

It depends on the listing. Sellers set a minimum order quantity. Some sellers offer split quantities; others require purchasing the full lot. The available range is shown on each listing.

Shipping options and estimated costs are set by the seller in their FSD. Estimated shipping is calculated on the cart page and during checkout. We work with FedEx and UPS for carrier-calculated rates. Sellers may also offer local delivery for orders within a set distance.

Log in and go to Account Settings, then click Create Posting. Fill in the listing details including title, description, dimensions, quantity, and photos. Submit the listing for review — it will go live once approved by our team.

After submitting a listing, our review team checks it for completeness and accuracy. Most listings are reviewed within 1–2 business days. You'll receive an email when your listing is approved or if changes are requested.

Once your listing is approved it will be live and viewable to buyers, but it cannot be purchased until the FSD is also completed and approved. You'll see a button to Complete FSD on your listing in Account Settings. The FSD covers shipping dimensions and weight, local delivery pricing, detailed box specifications (blank dimensions, liner and corrugation details, print colors, features), and bundle and stacking information. Once submitted, our team reviews the FSD — after approval, buyers can add the listing to their cart and purchase.

You'll receive an email explaining why your listing was rejected and what needs to be corrected. Click the edit link in the email (or go to your Seller Dashboard), make the requested changes, and resubmit. It will re-enter the review queue automatically.

Currently we support corrugated cardboard boxes in a variety of sizes, wall configurations (single/double/triple wall), and flute types (A, B, C, E, F). We plan to expand to mailers, tubes, and other packaging categories in the future.

Creating a listing is free. Paq Plus charges a small transaction fee on completed sales. Full fee details are available in your Account Settings once logged in.

Go to your Seller Dashboard and click Edit on the listing you want to update. Certain changes (like price or quantity) take effect immediately. Changes to material details or photos may trigger a re-review.

We process all purchases securely through PayPal. You can pay using your PayPal balance, or with a credit or debit card via PayPal's checkout. A PayPal account is not required to complete a purchase.

Log in and go to Account Settings → My Orders. You'll see a full history of all past orders including status, items, and invoices.

Orders can be cancelled before the seller has confirmed shipment. To request a cancellation, contact our support team at support@paqplus.com as soon as possible with your order number.

Invoices are generated automatically for every completed order. You can download a PDF invoice from My Orders by clicking on any order and selecting Download Invoice.

Contact our support team at support@paqplus.com within 5 business days of delivery with your order number and photos of the issue. We'll work with both parties to resolve it promptly.

All sales are final. We encourage buyers to review all listing details and the Final Sale Disclosure carefully before purchasing. If you experience a shipping issue or receive something significantly different from what was described, please contact us at support@paqplus.com and we will do our best to help resolve it.