Help Docs

Click Register in the top navigation. Enter your name, email, and a password. You'll receive a confirmation email — click the link to activate your account. Once confirmed, you can browse, buy, and set up your seller profile.

No — you can browse all approved listings without an account. An account is required to add items to your cart, place orders, or create listings as a seller.

After logging in, go to Account Settings. Under the Company section, you can add your business name, address, and contact information. A company profile is optional but recommended for sellers as it builds buyer trust.

On the login page, click Forgot Password. Enter your email address and we'll send you a reset link. The link expires after 24 hours.

Use the search bar at the top of the marketplace to search by keyword, or use the filters on the left to narrow by dimensions, box style, wall type, flute, or grade. You can sort results by price, quantity, or newest listings.

Grades describe the condition of the packaging:

• Grade A: New or like-new, unused.
• Grade B: Minor cosmetic wear, fully functional.
• Grade C: Visible wear but structurally sound.

Grade is always disclosed in the Final Sale Disclosure (FSD) before purchase.

The FSD is a detailed disclosure form every seller must complete and have approved before their listing can be purchased. It includes box dimensions, grade, quantity, condition notes, and shipping details. You can view the FSD on any listing page before adding to cart.

It depends on the listing. Sellers set a minimum order quantity. Some sellers offer split quantities; others require purchasing the full lot. The available range is shown on each listing.

Shipping options and estimated costs are set by the seller in their FSD. You can see estimated shipping on the listing page and during checkout. We work with FedEx and UPS for carrier-calculated rates. Freight options may be available for large orders.

Log in and go to Account Settings → Seller Dashboard → Create Posting. Fill in the listing details including title, description, dimensions, quantity, and photos. Submit the listing for review — it will go live once approved by our team.

After submitting a listing, our review team checks it for completeness and accuracy. Most listings are reviewed within 1–2 business days. You'll receive an email when your listing is approved or if changes are requested.

Once your listing is approved, you'll see a button to Create FSD on your Seller Dashboard. The FSD covers box specifications, condition details, photos, and your shipping/pickup options. The FSD must also be reviewed and approved before buyers can purchase.

You'll receive an email explaining why your listing was rejected and what needs to be corrected. Click the edit link in the email (or go to your Seller Dashboard), make the requested changes, and resubmit. It will re-enter the review queue automatically.

Currently we support corrugated cardboard boxes in a variety of sizes, wall configurations (single/double/triple wall), and flute types (A, B, C, E, F). We plan to expand to mailers, tubes, and other packaging categories in the future.

Creating a listing is free. Paq Plus charges a small transaction fee on completed sales. Full fee details are available in your Account Settings once logged in.

Go to your Seller Dashboard and click Edit on the listing you want to update. Certain changes (like price or quantity) take effect immediately. Changes to material details or photos may trigger a re-review.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. Additional payment options may be available for large orders — contact us for details.

Log in and go to Account Settings → My Orders. You'll see a full history of all past orders including status, items, and invoices.

Orders can be cancelled before the seller has confirmed shipment. To request a cancellation, contact our support team at support@paqplus.com as soon as possible with your order number.

Invoices are generated automatically for every completed order. You can download a PDF invoice from My Orders by clicking on any order and selecting Download Invoice.

Contact our support team at support@paqplus.com within 5 business days of delivery with your order number and photos of the issue. We'll work with both parties to resolve it promptly.